Store reviews

Johan Steyn

Exceptional service

With service like this... I am a loyal customer now. From answering queries after hours, to honest advise, to very quick delivery times. Thanks again, Henry.

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Unusually excellent service

This company is one of the best I've dealt with for ages. Excellent products and service that I highly recommend.

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Morgan Smit

Excellent Service

I have been a customer of Torch SA for some time, and I keep coming back because of the excellent service, some time ago I had an issue with the charger on an O Light, Henri Bierman corresponded with me late into the night to try and resolve my problem, switching eventually to Whatsapp to make his responses even faster, despite me repeatedly saying it could wait until morning Hendri was more than happy to help after hours, making several faultfinding suggestions until we found the issue. In the latest example of excellent customer service, that is so rare these days, but seems to be the norm with Torch SA, my Thrunite TW20 developed an issue with the pressure switch, I sent Henri a video of the problem and he replied with a tracking number, my replacement part was already on the way. Service like that ensures I will remain a loyal customer. 100% Impressed. Thank you to the team at Torch SA!!!

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